Delivery Information

We offer free delivery on all orders to Mainland U.K unless stated otherwise. We will pick the best delivery service for you based on the size and contents of your order.

Only once payment has cleared will your goods be reserved for dispatch. We cannot guarantee a specific delivery time as it all depends on the driver route on the delivery day.

We aim to despatch your order within 1 working day from receipt. Delivery is typically within 1-2 working days. For heavy and fragile goods, please allow up to 3 working days for dispatch and 5-7 working days for delivery. All our deliveries are sent via tracked methods, which will be updated on your order at the point of dispatch.

For large orders we may contact you to discuss the option of a pallet delivery.

Upon delivery, please check your order carefully for signs of damage to the exterior of the packaging. If your order is damaged, please sign for as damaged and if possible, take a picture.Contact us to report damage within 24 hours of receiving your goods so we can help you and fix the problem as soon as possible.

Please note the delivery is to the ground floor only, it is the driver’s discretion on the day of delivery whether they will be happy to assist with bringing deliveries to any other floor.

If restrictions or multiple floor levels exist at the delivery property that may affect access to your front door, please contact us at 01422 38330 prior to placing your order to discuss.

If for any reson you miss your delivery, you will be charged £120.00 for second delivery attempt at the next available date.

Please make contact with the store as soon as possible to make payment and re-arrange delivery

Refused deliveries because of late cancellations, change of minds are subject to a 20% charge of the order value.

Delivery Restrictions

Our delivery is based on postcodes classed as the UK Mainland, for postcodes outside of these areas a delivery surcharge will be presented at checkout. An example of these can be found in the table below: