Jenny Armchair

Fabric Information

We handpick all our fabrics to ensure we only use the very best. All our fabrics will sustain normal wear and tear. We also make sure all our upholstered products conform to the very strict UK standards for domestic fire retardancy.

From time to time, our sofas may have a slight chemical smell when first delivered. This is due to the special flame-retardant coating. This is perfectly normal and will soon disappear within a couple of days, although in very rare cases, it can take up to 1-2 weeks.

Our fabrics don't much care for the sun, so please be mindful to keep them out of direct sunlight or heat.

Some of our sofas have removable covers. Please don't put them in your washing machine; we advise these should be cleaned in situ by a specialist dry cleaner.

Dust can make the fabric look tired and old. By hoovering your sofa with a soft brush attachment, you can remove the dust and dirt and bring the fabric and colour back to life. Please take care with hard plastic nozzles, as these can leave marks on velvet and other upholstery. If your velvet is looking a little too crushed, then you can buy a velvet brush to bring the pile back to life.

Leather Care

Leather is a fantastic material, but be sure to look after it. Our leather doesn't like belt buckles and sharp objects, and neither does it really care for the sun. We also advise not sitting on light-coloured leather with dark jeans or dark denim.

Blot rather than rub any spillages with a dry absorbent cloth, and don’t use any specialty cleaning products.

Inside Your Cushions

To keep our foam and fibre cushions at their squishy best and help them maintain their shape, just give them a plump now and then.

These guarantee provisions apply between you and us as part of our contract. Guarantee provisions are not transferable without our written agreement.

All our goods are guaranteed against inherent manufacturing defects which become apparent and are notified to us within 2 years of the first date upon which the goods are delivered to you allowing fair wear and tear. Our guarantee is limited to inherent defects in materials and/or workmanship and we do not accept liability caused by improper use or abuse of the goods or accidental damage howsoever caused.

All our hardwood frames are guaranteed against inherent manufacturing defects which become apparent and are notified to us within 5 years of the first date upon which the goods are delivered to you. This guarantee is limited to inherent defects in the internal structural wooden framework and does not include springs, boards, padding or the upholstery cover. Sofabed mechanisms, recliner mechanisms and mattresses are also excluded. This guarantee does not cover general wear and tear and we do not accept liability caused by improper use or abuse of the goods or accidental damage howsoever caused.

Where you have notified us of an apparent manufacturing defect with the goods after 30 days of delivery and within 2 years of the date of delivery subject to clause 11.2 or within 5 years subject to clause 11.3, you must make the goods available and allow us to collect from a UK mainland address and transport them to our premises to undertake an inspection. It will be your responsibility to ensure adequate access to and within your property so that the goods can be removed safely and without obstruction. We are not obliged to provide alternative goods on loan whilst your goods are being inspected but we will undertake to collect the goods and complete the inspection as quickly and with as little inconvenience to you as possible.

We will, at our absolute discretion, repair or replace any goods, or parts thereof, if we agree that an inherent defect in the manufacture and/or workmanship has developed.